Customer Service

Shipping & Delivery
For small shipments we use Dhl,Ups cargo (door to door delivary) ,for larger shipments we export by air to your nearest airport,for larger delivary partial or full container sea transport shipments to sea ports are also possible by Dhl Danzas air and Ocean.We can also ship the goods with any transport agency that you preffer.Shipping expenses will be added on order cost.The shipping costs of the orders are determined by destination,weight or volume.Your order will be ready for delivery in 1 - 6 weeks depending on the nature or amount of the order.All wholesale prices are FOB Istanbul Turkiye.Please send an e mail for any further inquiries to info@turquoisegift.com
Payment terms
We work cash in advance,cash against documents or sight letter of credit ( L/ C )
Payment methods are
a) Make a wire transfer to our bank account
b) Cash against documents : in cash against documents shipmen,you send the details of your bank .We deliver original documents to our bank,our bank sends them to ur bank.Than you do the payment to your bank,and your bank releases the original documents and you take delivary of merchandise from the customs.
c) By credit card ( Visa or Mastercard) you can make a mail order
For credit card payments we need : 1 - credit card number 2-exact name as it appears on your credit card 3-Expire date of your credit card 4- three digit security number located at the backside of your card.5-Your billing adress and the telephone number of your billing address.
Returns & Insurance
The shipments sent Ups and Dhl cargo are insured up to 10,000 Usd .For air cargo shipments the insurence is handled by the importer.
If something arrives broken to your warehouse or shop it is important that you open the claim immediately.Our packaging is very strong it is difficult to get broken items.Ups and Dhl parcels are insured against loss.
Ordering
We have wholesale service for Importers,Retailers,Ressellers and companies.Turquoise gift assures to make aducate packing and shipping.We will concider it is a firm order when we get the full payment.
In container based orders you can pay half of the total cost to start the order.Processing and than pay the remaining balance befor release of the container.
Payment & Pricing
All given prices at the site are FOB Istanbul Turkiye.Import duties taxes and charges are not included in the item price or shipping charge.These charges are the buyers responsability.
Viewing Orders
You can contact us to see the status of your delivery at sales@turquoisegift.com